---
title: Automation and bots
url: https://hernandez.systems/en/automation-and-bots
lang: en
type: servicio
alternate_es: https://hernandez.systems/es/automatizacion-y-bots
site: hernandez.systems
network: Osky Networks
---

# Automation and bots

> AI-powered conversational bots for WhatsApp and the web, plus process automation that connects services and systems.

## The problem it solves

Repetitive tasks, support that doesn't scale and systems that don't talk to each other. Oscar designs bots and automated workflows that handle conversations, move data and run processes without manual work.

## What's included

- **AI-powered conversational bots** for WhatsApp and the web, built on OpenAI and Google AI models.
- **Smart workflows** for customer service and internal processes.
- **Service integration** with Twilio, SendGrid, Replicate and external APIs, using REST APIs and webhooks.
- **Process automation** connecting web platforms with enterprise systems such as ERPs.

## Where it fits
- **Order status on WhatsApp:** Customers ask where their order is and the bot answers with live data from the order system, without pulling anyone off other work.
- **Replacing manual data entry:** Web form submissions are validated and created directly in the CRM or back-office system, with an alert when something doesn't match.
- **Appointment reminders and confirmations:** Automated WhatsApp or email messages confirm, reschedule or cancel bookings and update the calendar based on the customer's reply.
## Context first
The first step is mapping the current process: who runs it, which systems it touches and where it stalls. Then it is decided what gets automated, when a person steps in, what data is stored and how the flow is monitored if an external service fails. The uses described are service possibilities, not results attributed to clients.

## Experience

AI-powered bot systems are one of Oscar's featured projects as technology director at NINJA Brand Fighters: conversational automation and smart workflows for customer service and operations.

## Technologies

OpenAI · Google AI · Twilio · SendGrid · Replicate · REST APIs · webhooks · Node.js · Python

## Related cases

- [NINJA Slideshow](https://hernandez.systems/en/ninja-slideshow): automated deployment to LG, Samsung and Android TV screens, with real verification of the result.
- [QLab → grandMA2 bridge](https://hernandez.systems/en/qlab-grandma2-bridge): automatic translation of OSC messages into lighting console commands.

## Related services

- [Applied AI](https://hernandez.systems/en/applied-ai)
- [Drupal and integrations](https://hernandez.systems/en/drupal-and-integrations)

## What do you want to automate?

Describe it in a [project inquiry](https://hernandez.systems/en/contact).